FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

General

New Category

Services

Cleaning Supplies

Billing

Cancellation Policy

Who can I contact if I have questions about services, bookings, or cancellations?

Please give us a call via +49 157 510 90 331, send us a WhatsApp, SMS or E-Mail via info@integrafacility.com.

What are your hours of operation?

We offer house cleaning services seven days a week, from 8:00 AM to 8:00 PM.

For business, office, and residential cleaning, please contact us directly to arrange customized service hours.

Our pet care and Airbnb support services are available 24/7 for your convenience.

How does your cleaning service process work?

Book online by selecting the number of hours and the type of service you need. If you want to combine services (for example, 2 hours of standard cleaning and 1 hour of maid service), please book each service separately, as prices for different services may vary per hour.

In the booking form, please let us know how we can access your home, business, office, residency building, or AirBnB, whether you’ll be available to let us in or if you will provide an alternative entry method.

Alternatively, you can contact us via email, phone, or WhatsApp to schedule your appointment and arrange access.

If you contact us via email, phone, or WhatsApp instead of booking online, payment can be made by cash or bank transfer.

You do not have to be physically present as long as your cleaner has proper directions for entering and exiting your home, business, office, residency building, or AirBnB.

For our pet service, you can either book online or contact us by email or phone. The same booking and payment procedures apply. We will get in touch with you to discuss the details and arrange everything.

Can I book a cleaning appointment by phone, email, WhatsApp, or SMS?

Absolutely! Give us a call, WhatsApp or SMS at +49 157 510 90 331 or send us an E-mail to info@integrafacility.com and we will set you up with a great service immediately.

Alternatively, please use our online booking service.

Where do you serve?

We proudly serve the greater Düsseldorf area, Germany. Please contact us for more information or to find out if we cover your location.

What does the AirBnB service include?

Our Airbnb Service is designed to prepare your rental property for guests and ensure it remains clean and welcoming between stays. It includes:

Full cleaning of all rooms (similar to Standard or Deep Cleaning, depending on needs).

Changing and washing bed linens and towels.

Restocking essentials (toilet paper, soap, etc.).

Emptying trash and recycling.

Checking for damage or missing items.

Light staging to ensure the space looks guest-ready.

Optional: laundry service for linens and towels, reporting issues to the host, and key handover coordination (by arrangement).

Key handover to guests and key collection after their stay, if arranged in advance

This service can be scheduled regularly or on-demand, depending on your booking calendar.